Episode 199: Leaning Into Uncomfortable Conversations: Curiosity Over Conflict [featuring Michael Ashford]
Patrick Casale and Michael Ashford, the director of marketing for The Receptionist for iPad, a TEDx speaker and communications coach, a TEDx speaker himself, and an author, talk about a topic that couldn’t be more relevant in today’s climate. They discuss how curiosity, open conversation, and a willingness to step outside our bubbles are essential, not just for healthy workplaces, but for thriving as business owners and humans.
3 key takeaways:
- Lean Into Discomfort for Growth: There’s power in having uncomfortable conversations—whether with colleagues, clients, or even those we disagree with. Real progress and understanding often begin with a willingness to engage rather than retreat to our echo chambers.
- ASK-then-SEE Approach: Michael shared a tangible framework for communication:
- ASK: Assume positive intent. Set aside your ego. Know you can’t know everything.
- SEE: Search yourself (reflect on your own beliefs and biases). Explore other perspectives. Exchange curiosity—talk to people from different backgrounds and viewpoints.
- Expand Your World—Even Locally: You don’t need to travel internationally to break out of your echo chamber. Engage with new communities close to home. Curiosity and openness to new perspectives enrich us both personally and professionally.
Whether you’re in private practice, leading a team, or just navigating a divided world, embracing curiosity and respectful dialogue is a game-changer.
More about Michael:
Michael Ashford is a communications explorer and a tireless optimist. He has spent years researching leadership, conflict communications, and how to overcome political and social polarization in an effort to chart a path to help us bridge divides, communicate well, and find more common ground. Michael is the Director of Marketing at a Denver-based software company, The Receptionist, as well as a podcaster, a two-time TEDx speaker, and what he calls an "independent journalist" as a shoutout to his former career as a newspaper editor.
- Website: michaelashford.com
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Thanks to Our Sponsors: The Receptionist for iPad!
Thanks to The Receptionist for iPad for sponsoring this episode.
The Receptionist for iPad is a HIPAA-ready digital check-in system that eliminates the need to walk back and forth from your office to the waiting room to see if your next appointment has arrived. Clients or patients can check in for their appointments, and you'll be immediately notified by text, email, or your preferred channel. Break free from interruptions and make the most of your time, because it is valuable. Start a free 14-day trial of the Receptionist for iPad by going to thereceptionist.com/privatepractice. Make sure to start your trial with that link to get your first month free if you decide to sign up.
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Mentioned in this episode:
The Receptionist for iPad
The Receptionist for iPad is a HIPAA-ready digital check-in system that eliminates the need to walk back and forth from your office to the waiting room to see if your next appointment has arrived. Clients or patients can check in for their appointments, and you'll be immediately notified by text, email, or your preferred channel. Break free from interruptions and make the most of your time, because it is valuable. Start a free 14-day trial of the Receptionist for iPad by going to https://thereceptionist.com/privatepractice. Make sure to start your trial with that link to get your first month free if you decide to sign up.
